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This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
We've made a commitment to keeping your confidential information as safe as possible. Our safeguards to protect the security and integrity of clients' information include:
128-bit encryption helps assure that your data can only be decoded and read by us in our secure online environment.
Secure firewalls help prevent unauthorized access to our internal systems.
Constant monitoring maintains the quality of our systems, proactively identifies unusual client account activity and provides around-the-clock peace of mind.
Security and Storage
Only your order billing, shipping, and order contents data are stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over any web server. We do not store your Debit or Credit Card data.
Maintaining the care, control and confidentiality of your account number, user ID and password is your responsibility as set out in our client agreements¹. Continental Currency Exchange is not responsible for unauthorized access to accounts online or losses that occur as a result of you voluntarily disclosing your account information.
In the event of loss, theft, misuse or compromise of your account information user ID or password, Continental Currency Exchange must be notified within a reasonable time. Continental Currency Exchange will work diligently to attempt to recover and rectify any loss or damage done to an account or user profile.
We're always here to help
Our security measures include a team of customer service representatives on duty Monday to Friday from 9:00am to 8:00pm, excluding public holidays and 9am to 1pm Saturday Eastern Time if you suspect unauthorized activity has occurred in your account(s), call us immediately at Continental Currency Exchange, 905-790-0079 in Canada. Most of our branches are open 7 days a week and can assist you with placing or modifying orders, branch pickup details, or questions and requests that you may have.
Understanding safeguards will help you play a vital role in protecting your security online. While we take strong measures to protect the security and privacy of your information, there are important steps that you should take to help protect your information when using the Internet.
Protect your Password
Choose unique passwords that you can remember so that you do not have to write them down, preferably a combination of letters and numbers.
Do not use passwords that are easy for others to guess such as birthdays, family names or telephone numbers.
Ensure that AutoComplete or other memorized password functions on your browser or other programs with variations of AutoComplete are disabled to ensure that your password is not automatically remembered by your browser.
In general, saving passwords on your computer is not a good idea. It allows anyone with access to your computer to impersonate you.
Never disclose your password(s) to anyone, especially online, not even to the police, your financial institution or your internet service provider.
Use a Firewall
You should use a firewall to protect your home network and family from offensive websites and potential hackers. Firewalls help prevent unauthorized access to or from your computer by filtering the information coming through the Internet connection into your computer. They will only allow in the connections that are known and trusted.
If you do not have a firewall installed on your computer, any personal information stored on your computer or distributed using the web may be accessed by a hacker for as long as your computer is connected to the Internet. This is especially true for high-speed Internet connections which maintain the same network address, leaving your computer's address available to hackers. A dial-up connection uses a different network address every time it connects.
The level of security you establish will determine how many of these threats can be stopped by your firewall. The highest level of security would be to simply block everything and then begin to select what types of traffic you will allow. You can also restrict traffic that travels through the firewall so that only certain types of information, such as email, can get through.
Use Anti-virus Software
Your computer can become infected with a virus through email attachments, from free content you download from a website or from a disk someone shares with you. It is a good idea to install anti-virus software on your machine because viruses can appear at any time and their effects and intent are often unknown.
Anti-virus software can detect viruses and clean your machine so that the viruses do not spread. It is very important to ensure that you have and always use up-to-date anti-virus software that is capable of scanning files and email messages for viruses, which will prevent your files from being corrupted or lost.
Most anti-virus programs include an auto-update feature that enables the program to download profiles of new viruses so that it can check for the new viruses as soon as they are discovered. Register new anti-virus software immediately, and choose to be notified automatically of product updates if the software vendor offers that option. Remember, new viruses are constantly being discovered therefore it is important to keep your anti-virus software updated.
Use a Supported Browser
Always use a web browser that supports at least 128-bit encryption when accessing secure websites. Most browsers now come with 128-bit encryption which offers the highest level of encryption generally available today. It provides the best protection when transmitting confidential data over the Internet.
Encryption is the process of converting information into a more secure format for transmission. The plain text is converted to scrambled code while being transmitted, and then decrypted back to plain text at the receiving end of the transmission.
Always take advantage of software updates so that your browser and operating system have the latest security updates to help reduce your vulnerability.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. They seamlessly help us improve your Continental Currency Exchange online experience.
What Information do we collect when you request home delivery?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition we also collect information on your IP address, browser type, and refer URL data. We use this data to prevent hacking attempts, it help us know what web browsers people are using, and to find out where our visitors are coming from so that we can improve our marketing efforts.
How Is My Information Used?
Your information is only used to fill your order and internally at Continental Currency Exchange. We do not sell or redistribute your information to ANYONE.
Continental Currency Exchange’s commitment to privacy
Protecting your privacy and the confidentiality of your personal information has always been fundamental to the way we do business within Continental Currency Exchange.
We strive to provide you with the best customer service and the best experience possible. To us, that also includes treating you fairly and with respect.
This Privacy Code informs you of our policy on privacy, and tells you about the ways we ensure that your privacy and the confidentiality of your information are protected.